Why personal data is collected
When you register on our website, with the voluntary submission of personal data, it enables us to deal with your enquiry effectively and to communicate with you on any matter relating to the provision of our services.
We need to know your name, email address and telephone number to send you information about relevant services. Following registration, customers will be contacted by phone, text or email to understand their exact requirements so that relevant services can be provided that may be of interest. You may indicate your initial contact preference in the COMMENTS section of the online registration form.
Registered customers are free to change the personal data specified during the registration at any time, or to exercise their right to be forgotten and request their personal data be completely deleted through the right of erasure.
If you are subsequently interested in a property part exchange offer we will also require details of the relevant property to process any subsequent offer and purchase.
The information we collect
Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, maiden name, last name or similar identifier, marital status, title, date of birth and gender.
- Contact Data: Includes postal address, email address and telephone numbers.
- Profile Data: Includes your preferences on how to be contacted.
- Technical Data: Includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data: Includes information about how you use our website.
We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
This website is not intended for children and we do not knowingly collect data relating to children.
If you are unable to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you are unable to provide that data when requested, we may not be able to progress with certain of our services.
How we use your personal data
The data you provide Silverbridge Properties Limited will only be used to provide our home buying services which may include a property part exchange offer. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into, or have entered into with you.
- Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
In order to provide our property part exchange services, it may be necessary to share a limited amount of your personal contact information with relevant third parties, such as but not limited to solicitors, surveyors and estate agents. This information is shared solely for you to progress with the service you have requested and will never be shared with other types of third parties.
Subscription to email newsletters
Silverbridge Properties Limited website users are given the opportunity to subscribe to our email newsletter that may be of interest to data subjects.
The personal data collected as part of a registration for e-newsletters will only be used to send out email newsletters. You can opt out of receiving these at any time by using the ‘unsubscribe’ link on the emails or by telephone/post to Silverbridge Properties Limited.
Data Retention – How long we keep your data
Silverbridge Properties Limited will retain all personal data for as long as the individual is a customer of the company plus 6 years. This is subject to any overriding legal or regulatory requirements.
Any customer of Silverbridge Properties Limited has the ‘right to be forgotten’. If you would like your personal data to be removed from our system, you can do so by making a written request to:
Email: [email protected]
Post: Data Protection Officer, Silverbridge Properties Ltd, Crown House, 33 The Chase, Pinner, Middlesex, HA5 5QP
Data Subject Right – Your rights to access personal information
In accordance with GDPR, an individual has the right on request, to receive a copy of the personal information held by Silverbridge Properties Limited and to request that any inaccurate data be corrected or removed.
As a customer of Silverbridge Properties Limited, your personal rights are:
- To be told by the Company what information they hold and for what purpose your personal data is being processed.
- To be given a description of the data held and the recipients to whom it may be disclosed.
- To have explained in an intelligible form the personal data concerned and any information available as to the source of the data.
Upon written request to the company’s Data Protection Officer, we will provide a statement regarding the personal data held about you.
Changes to your details
If any of the information that you have provided to Silverbridge Properties Limited changes, for example if you change your e-mail address, telephone number or name, please let us know by sending an e-mail to [email protected] or by sending a letter to Data Protection Officer, Silverbridge Properties Ltd, Crown House, 33 The Chase, Pinner, Middlesex, HA5 5QP
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you click HERE for detailed guidance.
The following describes the cookies we use on this site and what we use them for.
Alternatively, you could browse the site using your browser’s anonymous usage setting – called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer and Private Browsing in Firefox and Safari.
Cookies for site analytics and performance:
We use Google Analytics to help us understand how the site is being used in order to improve user experience. User data is anonymous. You can find out more about Google’s position on privacy as regards its analytics service HERE.
Google AdWords & Bing Ads – Website traffic generated by paid platforms use a conversion tracking cookie to help us understand how many visitors clicked our adverts and completed an enquiry form. These cookies expire after 30 days and do not contain personally identifiable information.
If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain. You can find out more information click HERE. If you want to disable conversion tracking cookies from Microsoft AdCenter, more information can be found HERE.
Facebook Pixel – This Cookie is placed by Facebook. It enables Silverbridge Properties Limited to measure, optimize and build audiences for advertising campaigns served on Facebook. For more information about Facebook Pixels click HERE.
To stop cookies being placed on your terminal equipment please refer to your specific Internet browser for instructions. The cookies we place on your terminal equipment are known as COOKIEID and USERID and expire at the end of your session. In a few cases blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options.
Our use of IP addresses
We log a website visitor’s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.
How we protect your information
The internet is not a secure medium. However, we have put in place various security procedures. We use firewalls to prevent unauthorised external access to our systems and data. We also keep your information confidential. The internal procedures of Silverbridge Properties Limited cover the storage, access and disclosure of your information.
Telephone calls – Calls may be recorded for internal training and monitoring purposes only. Any call recordings are anonymised and deleted after review.
Breach of personal data and Complaints
If you feel your personal data has been misused or you feel that we have not kept your personal details secure, you should contact our Data Protection Officer in the first instance to log a complaint.
If you are unhappy with our response or you need any further advice, you should contact the Information Commissioner’s Office (ICO) on the details below:
Telephone: 0303 123 1113
The ICO can investigate your claim and take action against anyone who has misused your personal data.
Silverbridge Properties Limited is Registered in England No.04397153
The registered office address is: Ground Floor, 4 Victoria Square, St Albans, Hertfordshire, United Kingdom, AL1 3TF
Bassett, Wiltshire, SN4 8SY
How to contact Silverbridge Properties Limited
Email: [email protected]
Postal: Silverbridge Properties Ltd, Crown House, 33 The Chase, Pinner, Middlesex, HA5 5QP
Telephone: 020 3780 0780